Shipping & Delivery

 

 

At Maison Luxe, we are committed to delivering your order with care and efficiency. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may vary during:

  • Holidays

  • Promotional periods

  • High-volume order periods

Orders are processed Monday through Friday, excluding public holidays.

Shipping & Delivery Times

Estimated delivery times vary depending on destination and product availability.

Estimated shipping times:

  • Standard Shipping: 6–15 business days

  • International Shipping: 10–20 business days

Delivery estimates are provided for convenience and are not guaranteed.

Shipping Costs

Shipping rates are calculated at checkout unless otherwise stated.

Maison Luxe may occasionally offer:

  • Free shipping promotions

  • Discounted shipping offers

  • Seasonal delivery campaigns

Order Tracking

Once your order has been dispatched, tracking information will be sent via email when available.

Please allow 2–5 business days for tracking updates to appear.

Multiple Packages

Some orders may arrive in separate packages depending on item availability and shipping logistics.

This allows us to ensure timely and efficient delivery.

Customs and Import Duties

International shipments may be subject to customs fees, import duties or local taxes imposed by the destination country.

These charges, where applicable, are the responsibility of the customer.

Maison Luxe is not responsible for customs-related delays or charges.

Incorrect Shipping Information

Please ensure all shipping details are entered accurately at checkout.

Maison Luxe is not responsible for:

  • Delays caused by incorrect addresses

  • Failed deliveries resulting from inaccurate information

  • Additional shipping fees required for re-delivery

Lost, Delayed or Stolen Packages

While we work to ensure timely delivery, occasional carrier delays may occur.

If your order experiences an issue during transit, please contact our support team and we will assist in resolving the matter.

Packages marked as delivered by the carrier are considered fulfilled.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

We will review the matter and work toward an appropriate resolution.

Contact Us

For shipping inquiries or assistance, please contact us from our Contact Page.

Maison Luxe