FAQ
Frequently Asked Questions
SHIPPING & DELIVERY
Do you ship worldwide?
A: Yes! We offer secure worldwide shipping to all continents. No matter where you are, we'll get your luxury items to you safely.
How long does shipping take?
A: Delivery times vary by location:
- Europe & North America: 6-14 business days
- Africa (including Angola): 10-20 business days
- Asia & Oceania: 10-18 business days
- South America: 12-21 business days
Is my shipment tracked?
A: Absolutely. Every order includes tracking information. You'll receive tracking details via email once your order ships.
PAYMENT & PRICING
What payment methods do you accept?
A: We offer flexible payment options including:
- Major credit cards (Visa, Mastercard, American Express)
- PayPal
- Wise
- Bank transfers (For Angola and other African markets)
Can customers in Angola pay easily?
A: Yes! We understand the challenges with international payments in Angola. We offer special payment arrangements including local bank transfers and alternative payment methods. Contact us for personalized assistance.
Are there any hidden fees?
A: No hidden fees. The price you see includes the item cost. Shipping costs are clearly displayed at checkout. Any potential customs duties (varies by country) will be clearly communicated.
AUTHENTICITY & QUALITY
Are all your products authentic?
A: 100% authentic, guaranteed. We source directly from authorized suppliers and luxury consignment specialists. Every item comes with authenticity verification.
What if I receive a counterfeit item?
A: This will never happen, but if you have any concerns, we offer a full authenticity guarantee with money-back protection.
Do you provide authenticity certificates?
A: Yes, high-value items include authenticity documentation. All items can be verified through our authentication partners upon request.
RETURNS & EXCHANGES
What's your return policy?
A: 14-day return policy from delivery date. Items must be unused, with original tags and packaging. Return shipping costs apply unless the item was defective or incorrectly described.
How do I return an item?
A: Contact our customer service team at [email] to initiate a return. We'll provide detailed instructions and return labels.
CUSTOMER SERVICE
How can I contact customer service?
A:
- Email: orders@maisonluxe.space / shop@maisonluxe.space
- WhatsApp: +244 923 096 483
- Live chat on our website
- Response time: Less than 1h to 24h maximum
Do you offer personal shopping services?
A: Yes! Our personal shopping consultants can help you find specific items or create complete looks. Contact us for personalized assistance.